My Printer is Offline:
How to Get Printer Online?[Solved]

My Printer is Offline -
How to Get Printer Online?

Whenever you want to print any document and select your printer and give the command but nothing happens then what will you do? If you find that the printer is on and connected to the internet still it is showing offline messages. You must check the printer to see why my printer is showing offline.

Sometimes the cause of this issue is quite simple like the paper jam or the printer not connected correctly. It can also occur if your printer drivers are not updated or properly installed.

So, whatever the reason is, here we are going to find the root cause and will share the solution in simple steps. So, let’s explore the issue, its root cause, and the solution of the same.

How to Fix Printer Offline Problem?

If the printer is offline on Windows 10 due to a communication issue with your system. It can be due to the software or hardware. To fix this issue, we are going to share the complete step-by-step process. You just have to follow these steps:

  • Open your search bar menu and search “Printers and Scanners” and select it.
  • A new window will open named Printers & Scanners.
  • You have to open your printer in the provided list and click on “Open queue”.
  • Your selected printer window will be open.
  • Click on the “Printer” icon at the top right corner of the window.
  • Uncheck “Use Printer Offline”, if it is checked.

Why is my Printer Offline?

If your printer goes offline and can’t communicate with the computer due to technical issues. There can be multiple reasons for the same, but you have to find the actual one that is troubling you. So, check step by step and find your cause:

  • Check that the printer and system both are connected to the same Wi-Fi network.
  • Check the printer you are using is set as a default printer in your computer.
  • Furthermore, switch off your system and turn it on after 30 seconds and check whether it is working or not.
  • Clear the queue and make sure that there are no print commands in the queue.
  • Reconnect your printer again.
  • At last, after proceeding with all the above-mentioned steps, restart your computer.

7 Super Ways to Change Your Printer from Offline to Online

No option is working for you and you are worried thinking “my printer is offline how do I get it back online” Then here are the 7 most easy steps to get fixed.


Checking the Primary Connection

“Printer is offline, how to fix”, if you're thinking like this, then the first thing you can do is check the connection of printer and PC. Check all the power connections, USB connections, and the interconnections. For Wireless Printers, check the “Network Settings” in the Printers and Scanners section of your computer.


If you are thinking about what to do when the printer is offline, then the second option that you can try to fix is to restart your system. When you reboot your system it will establish all the connections again which will fix the offline issue. You can try to give the print job again.


Restart your System and Printer Both


Update Printer Drivers

If you want to fix the issue that the printer showing offline but is online then you can try to update or reinstall the driver. Sometimes software updates are released and the user may not be aware of the update. So, you can check the version of the software you are using is updated or not. To do so, you can try the below-mentioned update.

  1. Press Windows Key + I to go to the Settings app.
  2. Move to the Update & security section.
  3. Click on “Check for Updates”.

If the drivers are updated then you can reinstall them.


Check whether your internet connection is working or not. Disconnect the proxy networks before resuming the printer service, it can create a conflict in IP addresses.


Check you have an Active Internet Connection


Restart Printer Spooler Service

  1. Move to the Windows start menu > “Run”. Enter services.msc and press enter.
  2. Search “Print Spooler” and right Click > Restart menu items. This will restart the Printer spooler.

The IP address of network printers frequently changes due to security reasons. Generally, these update automatically with a new one, but if it is showing any error then you can check its configuration to strike out this cause.




Manually Change the Status “Offline” to “Online”

If you have tried all the methods and nothing is working for you then you can try and force your printer to go online. To do so,

  1. Open menu > Control Panel.
  2. Open “Devices and Printers” and right-click> “See What’s Printing”.
  3. Choose “Printer” > “Use Printer Online” from the drop-down.

Here you have done, But don’t forget to test your printer by giving the test command.


Fix Printer Offline Issue on MAC

Software incompatibility is the most common cause for printer offline issues in Mac. Maybe the drivers you are using are outdated or have become corrupted or may have been infected with malware. Check your computer as well as the printer both have the updated drivers and the latest edition of software installed.

There are multiple ways to fix the problem like the computer says the printer is offline, depending upon the cause of the issue. Here we are sharing some simple steps that you try to fix it up.

Check Computer’s and Printer’s Drivers & Software

Here are the steps that you can try to check your computer and printer driver and software:

  • Open the Apple menu >“About this Mac”
  • Check that you are using the current version or not.
  • Move to the “Software Update” and wait for the latest update to be installed on your system.

Check for Printer Driver Updates:

  • Move to the Apple menu, choose “System Preferences” > “Printers & Scanners”.
  • Choose the printer from the list >“Remove”
  • Click on “+” or “Add Printer” to add printer.
  • Apple menu > System Preferences > Software Update.
  • Software update listed for your printer.

Some Other Ways to fix Printer Offline Issue for Mac

  • If your Printer is not responding and you are thinking why does it say my printer is offline then you can try the below-mentioned step-by-step guide to resolve the issue.
  • Ensure that your printer is not in sleep mode, if it is in sleep mode then you can press the power button for a short duration and your printer will be in wake mode.
  • Make sure that no light is prompting on the printer. Check the cartridge and the paper tray.
  • Restart the printer and try the print command.
  • If the printer is unable to print then you can try the HP Smart application. If it is not installed in your system then you can install this application from HP Smart for Mac.
  • Then open the app > printers >“Diagnose & Fix”.
  • It will find the issue, now you can test your printer by giving a print command.
  • If still your printer says offline but is connected try to reset your printing system.

Still Unable to Resolve Printer Offline Problem?

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