An Updated Guide to Fix HP Printer in Error State

HP printers are highly popular printing machines in the market. But they can also encounter errors many times. People commonly find their HP printer in error state. This message means that your printer cannot connect to your system or device. The problem usually occurs when the printer is not linked correctly, has corrupt drivers, or is low on ink.

You can face this problem with HP printers of all models, such as HP OfficeJet, DeskJet, Envy, and LaserJet. This article lays down causes and stepwise resolutions for getting your HP printer out of the error state.


Why Is Your HP Printer in Error State in Windows 10

Your printer can go into an error state because of the following causes.

  • The printer status is set as offline.
  • The current printer is not the default one.
  • Faulty or incompatible drivers
  • The print spooler files are not clean.
  • Wi-Fi connection issues


Resolutions for When the HP Printer Is in an Error State

You can perform various troubleshooting techniques when faced with this common printer problem.


Carry out a hard reset

Ensure that your printer is firmly linked to the wall outlet. After that, use these steps to do a hard reset.

  • Let the printing device remain turned on.
  • Take out the power cord from the printer’s rear.
  • Also, take out the cord from the wall outlet.
  • Take out the USB cable if you have one.
  • After about 3 minutes, hold and press the printer’s power button.
  • Keep holding and pressing it for 30 seconds. It will drain the extra charge.
  • Now, plug back the cord into the wall outlet.
  • Also, plug the cord into the printer.
  • Turn on the device.
  • Let the printer become idle.


Reinstall the printer driver

Corrupt printer drivers are a common reason for users finding their HP Printer in error state. You can reinstall the printer drivers in this case through these steps.


  • Turn off your printer when you are uninstalling the drivers.
  • Go to the ‘Programs and Features’ section in your Windows system.
  • Now go to ‘Device Manager.’
  • Find your printer here and delete it.
  • In ‘Devices and Printers,’ choose the printer and tap ‘Printer server property.’
  • Tap the ‘Drivers’ tab in the pop-up that appears.
  • Now remove all the HP printer drivers.
  • Delete all drivers in the Devices and Printers section and start your PC again.
  • After that, hit the Windows and R keys to bring the Run box.
  • Here, input %temp%
  • Hit ‘OK’ to go to the Temporary Files folder.
  • Here, delete all the files.
  • Now, from the ‘Registries,’ delete the printer. Use the ‘regedit’ command for this purpose.
  • Start your PC again.
  • Now go to the official HP website and download the latest drivers.


Use the HP Print and Scan Doctor

When your printer shows the error state message, you can employ troubleshooting utilities by HP. One of the great tools is the HP print and Scan Doctor. Download it from the official HP website. If you are a Mac user, you should download the Diagnose & Fix via the HP Smart app.

Once the tool downloads, follow these tips to resolve HP printer in error state.


  • HP Print and Scan Doctor or the Diagnose and Fix downloads into the specific location you specify on your system.
  • Open the utility and tap ‘Start.’
  • Now, select your printer.
  • If you cannot see it, switch it on and tap ‘Retry.’
  • The tool will give you instructions if there’s a connection issue.
  • You may now tap ‘Fix Printing.’
  • The results of the test will be shown with different icons.
  • Follow the instructions if an X icon shows.


Check printer connections

You must ensure that the physical connection between your HP printer and the system is proper. The printer’s cable should not be damaged. Print a wireless test report to check whether the printer is connected to the computer. Use these steps to connect your HP printer to your laptop wirelessly and without wire.


Connect the printer to the system with the cable.

  1. Link your printer through the USB cable.
  2. The computer will show that a new device is detected and download a driver.
  3. If this process does not happen and you find that your HP printer is in an error state, go to ‘Settings’ and tap ‘Devices.’
  4. In the ‘Printers & Scanners’ tab, click ‘Add a printer or scanner.’
  5. Tap the name of your printer and complete the installation.


Connect HP printer to computer wirelessly.

  1. Head to the ‘Wireless Settings’ in your control panel.
  2. Give the network password of your Wi-Fi.
  3. Open your system.
  4. Tap the ‘Settings’ button followed by ‘Devices.’
  5. Now, in ‘Printers & Scanners’, choose the ‘Add a printer or scanner’ option.
  6. Tap the printer’s name, and your system will complete the remaining configuration.


Bring the printer online.

An HP printer that’s offline is likely to encounter the error state issue. So, ensure that it is not set offline.

  • Navigate to the Control Panel.
  • Here, choose the ‘Devices and Printer’ option.
  • Right-tap on your HP printer from the displayed list.
  • Remove the check from ‘Use printer offline.’


Configure the printer as the default device to print

The printer in an error state HP glitch can also be fixed by setting the printer as the default device so it takes the print commands.


  • From the Control Panel of your system, go to ‘Devices and Printers.’
  • From the printer list, choose your HP printer and right-tap it.
  • Now select ‘Set as default printer’ from the drop-down.
  • When you see a green check beside the printer, it is set as default.


Ensure that the spooler service is running.

The printer spooler service should be running and in an ‘Automatic’ mode to fix the error state.


  • In the Windows Search box, input ‘services.msc.’
  • In the ‘Services’ window, find the ‘Spooler’ option.
  • Check whether it says ‘Running.’
  • Now, double-tap on the ‘Print Spooler’ service.
  • Find out if it is ‘Automatic.’
  • If not, choose the Automatic option.
  • Tap ‘Apply’ to save your changes.
  • Now, from the ‘First Failure’ option, navigate to the ‘Recovery’ tab.
  • Choose the ‘Restart the service’ option.
  • Tap ‘Apply’ to save your settings.


Summing up

After using these fixes, it is highly unlikely that you will find the HP printer in an error state. The solutions are pretty simple and won’t take much time. But if you cannot follow them by yourself, consult a printer expert.

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