How To Fix HP Printer Scanner Not Working Issue In No Time?

• Mr. Ryan
• on Jul 25, 2023

HP, one of the biggest printer brands, is exclusive in not only fulfilling the requirements of printing tasks but also meeting the scanning requirements of users. You can be printing perfectly with your HP Printer product but, the scanner part may not work as expected. HP Printer Scanner Not Working problem in most cases arises if a user has recently upgraded to Windows 10/11 from Win 7/8. However, the scanner won’t communicate with your computer due to incompatibility issues and hence prevents you from scanning documents.

Neither examining the real cause nor eradicating the scanner not working problem is challenging. With simple tweaks and applying effectual tricks, the printer will begin to scan correctly. Keep an eye on the blog to learn how.

Scanning Hiccups That May Experience When Using HP Printer To Scan

HP Scanner Not Working is common to face and in fact not so hard to annihilate. Certain tech snags possibly take place while scanning your documents from your Windows PC.

Following are a variety of scanner symptoms or error messages that any HP Printer user can encounter:

• Windows PC unable to communicate or won’t connect to HP scanner.
• The Computer is unable to locate HP Scan.
• HP Printer won’t scan to the computer to email.
• When pressing the Scan button, it doesn’t work.
• The scanner is out of nowhere freezing or disconnecting from the device.
• The computer doesn’t recognize the scanner.
• Unwanted errors pop up abruptly.
• The scanning process is unsuccessful.

Why Is My HP Scanner Not Working – Potential Reasons

A list of prevalent causes that can trigger HP Printer Won’t Scan is below. Have a short glance once:

• Issues with the HP Printer Driver.
• Glitches in HP software.
• Connection problem.
• Crucial files and programs are somehow blocked by Windows Defender and hence lead to HP Scanner Not Working Windows 10 issue.
• Files striving to scan are possibly corrupted.
• Compatibility difficulties with the installed driver and the upgraded version of the Operating System.

Immense Troubleshooting Methods To Solve HP Printer Scanner Not Working

Getting into such issues isn’t something new, every now and then your HP Scanner Not Working But the Printer Is functioning properly. Fortunately, there are some productive fixing tips that we have enumerated underneath. Thus, you can frequently go for the implementation to fix the HP scanner won’t work issue.

Method 1: Check The Compatibility Of Windows 10/11 With Printer Scanner

Checking out the platform to ensure the upgraded Windows is compatible with the printer scanner is the first and foremost recommendation. All are required to browse the HP Printers – Windows 10/11 Compatible Printers page and expand an HP model series to see if it includes your printer model. If it’s not so, the HP Printer Scanner Not Working problem will surely evoke.

Therefore, make sure you have the latest HP Printer and a compatible Windows platform for scanning documents with no hiccups.

Method 2: Reset HP Scanner/Printer

Resetting the printer scanner is simple yet prolific in terms of getting back a device working perfectly and precisely. So, let’s do it right now by pressing the Power button on your HP Printer to turn it off and unplugging the cable. After 10-20 minutes, turn the printer back ON and plug the entire cable back in.

However, this whole process is generally called Power cycling which reinitializes the configuration parameter of your printer scanner.

Method 3: Use HP Print & Scan Doctor

HP Print and Scan Doctor tool is purposely designed to control the risks of printing and scanning functionalities. Although scanning and printing are concerned Print and Scan Doctor is one-stop software to fix problems related to your HP Printer model. Therefore, if My HP Printer Won’t Scan, do not scratch your head! Run this free tool for your Windows by performing the following course of action:

• Ensure the HP Printer is ON and appropriately connected to your computer/laptop.
• Now, open any web browser on your system, visit the HP Customer Support page and then select “HP Print and Scan Doctor.”
• Once the troubleshooter is downloaded, locate the “HPPSdr.exe” file and open it to begin the installation.
• After installing it from top-to-toe, open HP Print and Scan Doctor.
• Click “Start” and then opt for the printer model you operate.
• Click on the “Fix Scanning” tab to begin troubleshooting your scanning problem.

Method 4: Enable Windows Image Acquisition Service

The Windows Image Acquisition service should always be running on your computer to recognize the scanner during scanning images/files. So, check it out and ensure it is enabled on your computer. Here’s how:

• Press the Windows logo + R keys altogether to produce the Run dialog box.
• In the search field, type in “services.msc” and press “OK.”
• Slightly scroll the cursor downward to locate “Windows Image Acquisition (WIA)” and then give double-tap on it.
• In the new popup windowpane, ensure the Startup Type is set to “Automatic”, and the Service Status is chosen as “Running”
• Now, ensure the Start button is already clicked.
• In the end, hit “Apply” and “OK” consecutively to apply the changes you made and save it in your system.

Now, feel free to restart your computer and try using the HP scanner again to see if HP Printer Not Scanning problem is resolved.

Method 5: Reinstall HP Printer Software

HP Printer Software is probably outdated or a faulty driver is installed. In both these cases, all you need is to uninstall the Printer software and install it again accurately. Reinstallation will return your printer to normal and hence you can print or scan without any hindrance. Let’s do it!

• First, open the Control Panel window.
• Next, beneath “Programs” click on the “Uninstall a program” link.
• Then, select the original HP Printer Software from the Program-listed menu and choose “Uninstall.”
• Now, on your Windows, go to the “Printers & scanners” section.
• Find your HP Printer model and then tap the “Remove” button.
• Now, visit the official HP Support page and type your printer model in the search box to find the correct and updated drivers.
• Then, download the driver which is compatible with your Windows 10/11 OS.
• Double-click the downloaded file and follow the prompted guide to install the Software Driver for your HP Printer.
• That’s it! The HP Printer Scanner Not Working issue will be solved from the root and hence starts scanning documents.

Method 6: Disable Windows Defender Firewall

Here’s the stepwise procedure to do so:

• Open the Windows Search box, type in “Windows Defender Firewall”, and opt for the first result.
• Click the “Turn Windows Defender Firewall on or off” tab from the left-panel menu.
• Now, click on the radio button next to the option of “Turn off Windows Defender Firewall (not recommended)” located under the “Private network settings” section.
• If you use public Wi-Fi, click on the radio button next to “Turn off Windows Defender Firewall (not recommended)” under the “Public networks settings” section

Method 7: Run System File Checker

Running the System File Checker (SFC) will detect the corrupted files and instantly repair them. So, if you can’t scan any specified files, run the Windows built-in file checker tool to scan the corrupted system files and repair them immediately. Here’s how:

• On the Windows Search, type cmd, and hit the Enter key.
• Select the top result to open Command Prompt as an administrator account.
• Type the following command and press “Enter”

ü  sfc / scannow

• Wait for the 100% scanning process complete.
• Once done, close the Command Prompt window.
• Restart your computer and see if your scanner works flawlessly.

What Should I Do When HP Scanner Not Working On Mac?

Lack of scan communication with Mac can result in HP Scanner Not Working On Mac. To get your HP scanner back to work on a Mac computer, you need to implement the below-recommended solving tricks:

• Open HP Utility on Mac and make sure the radio button next to “Scan to Computer is Enabled” is ticked.
• Open the Third-Party Firewall Software Settings on Mac and make it disabled.
• Remove the Printer Scanner and Re-add it correctly.
• Reinstall the latest driver for your HP Printer.
• Run the HP Easy Scan app from App Store to scan and edit documents.
• Scan the broken documents or photos via Apple Image Capture.

Fix HP Printer Scanner Not Working Via HP Printer 24/7 Online Support

Finally, you have the seven incredible fixing methods that are productive in quickly rectifying the HP Printer Scanner Not Working problem. Hope this resolves your problem and you won’t suffer the same problem while scanning documents. If, in case, you need additional guidance and advanced tech assistance from certified executives, call our HP Printer 24/7 Online Support team. You will be helped with 100% satisfaction.