brother-printer-offline-mac

5 Solutions to Troubleshoot Brother Printer Offline Mac Issue

If you’re a Mac user and facing issues with your Brother printer, such as it being offline, don’t worry. This blog will provide simple yet effective solutions to resolve the Brother Printer offline Mac issue. First and foremost, it’s crucial to understand why the printer is offline. Once you have identified the root cause, you can follow the step-by-step guide to fix the problem. This blog will cover various reasons for the offline issue, such as connection problems, outdated drivers, and software conflicts. So, let’s get started and troubleshoot your Brother printer on Mac.

 

Why is My Brother Printer Offline Mac?

Following are the root causes of Brother printer goes offline Mac. Following are:

  • When the printer is not correctly connected to your Mac, there are connectivity issues or incorrect network settings.
  • If the printer drivers or software are outdated or incompatible, it may cause the printer to go offline.
  • Sometimes, other applications or software installed on your Mac can conflict with the printer’s functioning, causing it to show offline.
  • If the printer is not set as the default printer or there are pending print jobs in the queue, it may result in the offline status.
  • Physical issues such as low ink levels or paper jams can also cause the printer to display offline.

 

After knowing the reasons, it’s time to move to Brother printer offline fix Mac solutions.

 

Solutions to Fix Brother Printer Offline Mac Problem

If you’re facing the Brother printer offline issue on your Mac, don’t worry, as there are several solutions available to fix the issue. By following the given methods, you can get your printer back online and start printing without any hassles.

 

Solution 1: Check the Printer Connection

To fix the Brother printer offline on Mac issues, you must ensure the printer is correctly connected to your Mac and the network. This involves checking if the cables are correctly plugged in and there is no loose connection, or if you are using Wi-Fi, make sure that both the printer and Mac connect to the same network. The following are the steps to fix the Brother printer offline Mac issue:

  1. Firstly, make sure your printer is turned on and connected to a power source.
  2. Secondly, connect the printer to your Mac using a USB or Ethernet cable. If using Wi-Fi, ensure your printer and Mac connect to the same network.
  3. After that, open “System Preferences”.
  4. Now, click on “Printers & Scanners.”
  5. Next, check if your printer is listed on the left-hand side of the screen. If not, click on the “+” button at the bottom of the list and select “Add Printer or Scanner.”
  6. Afterward, select your printer from the list of available printers.
  7. Check the “Use” option to select the correct printer driver for your printer model.
  8. To add the printer to your Mac, click “Add”.
  9. Print a test page to check if the printer connection is working. Navigate to “System Preferences” >>”Printers & Scanners” >>”Print Test Page”.

 

Solution 2: Restart Your Devices

Restarting your devices can clear any temporary issues that may have caused the Brother printer offline Mac issue. This can help in re-establishing the connection between your printer and Mac. Now follow the given steps:

  1. First, power off your Brother printer.
  2. Then shut down your Mac by clicking on the Apple menu in the upper-left corner of the screen and selecting “Shut Down.”
  3. Now, turn off your router and modem.
  4. Wait a few seconds, then turn on your router and modem.
  5. Wait for the router and modem to connect to the network.
  6. After that, turn on your Brother printer.
  7. Next, turn on your Mac.
  8. Go to “System Preferences” > “Printers & Scanners” and check if your printer is in the list.
  9. If your printer is not listed, click the “+” button at the bottom and select “Add Printer or Scanner.”
  10. In the last step, Follow the on-screen guidance to add your printer.

If the Brother printer offline Mac issue persists, try the following troubleshooting solution.

 

Solution 3: Update the Printer Driver

By updating your printer driver, you can ensure it is compatible with your Mac’s operating system and fix any bugs or issues that may have caused the Brother printer offline Mac problem. Go through the following steps:

  1. In the initial step, go to the Brother support website and search for the latest driver for your printer model.
  2. Then, download the driver for your Mac.
  3. Now, open the downloaded file and then follow the on-screen guidance to install the driver.
  4. After that, restart your Mac.
  5. Next, go to “System Preferences” > > “Printers & Scanners” and then select your Brother printer.
  6. Afterward, click “Options & Supplies”.
  7. Click on the “Driver” tab.
  8. Select the new driver you installed from the “Print Using” drop-down menu.
  9. Lastly, choose”OK” to save the changes.

After updating the driver, restart your Mac and try printing a test page to check for the Brother printer offline Mac issue.

 

Solution 4: Check Printer Settings

If updating the driver doesn’t help you with the Brother printer offline Mac issue, check your printer settings. By checking the printer settings, you can ensure that you select the correct printer driver and the printer is correctly configured for your Mac. The following are the steps:

  1. Go to “System Preferences” on your Mac.
  2. Then, click on “Printers & Scanners.”
  3. Now, select your Brother printer from the list on the left-hand side of the screen.
  4. Next, click “Options & Supplies”.
  5. After that, check the “Use” option to select the correct printer driver for your printer model.
  6. Make sure the “Printer Name or IP Address” entry is accurate. If using Wi-Fi, ensure the IP address is correct and matches the one assigned to your printer.
  7. Afterward, check the “Location” field to ensure that it is set correctly.
  8. Finally, choose “Apply” to save the changes.

After checking the settings, try printing a test page to check for the issue.

 

Solution 5: Reset the Printer

Resetting the printer to its default settings can help to fix the Brother printer offline Mac issue on your Mac. The following are the steps:

  1. Turn off your Brother printer.
  2. Press and hold the “Go” button on the printer while turning it back on.
  3. Hold the “Go” button till all the printer’s LEDs turn on.
  4. Release the “Go” button.
  5. Press the “Go” button six times repeatedly in quick succession.
  6. A page labeled “Printer Settings” will be printed by the printer.
  7. Look for the “Reset” option on the page.
  8. Use the arrow keys to select the “Reset” option and press “OK.”
  9. Select “Yes” to confirm the reset.
  10. Wait for the printer to reset to its default settings.

After resetting the printer:

  1. Go to “System Preferences” > “Printers & Scanners” on your Mac and check if your printer is on the list.
  2. If it’s not listed, click on the “+” button at the bottom and select “Add Printer or Scanner.”
  3. Follow the on-screen guidance to add your printer.

 

Conclusion

Now, you know how to fix the Brother Printer offline Mac issue quickly. You know why you are facing the problem by going through the reasons. You can fix the issue in no time by following the above solutions. However, if the issue persists, contact our printer Experts. They will help you in resolving the problem quickly. Thank you!

 

FAQs

Q1. Can a firewall or antivirus program cause the Brother printer to go offline on Mac?

A. Yes, a firewall or antivirus program can interfere with the communication between the printer and Mac, causing the printer to go offline. Try temporarily disabling the firewall or antivirus to check if it resolves the issue.

 

Q2. How do I clear pending print jobs on my Mac?

A. To clear pending print jobs on your Mac, go to “System Preferences” > “Printers & Scanners” and click on the “Open Print Queue” button. Select the print job and click the “Delete” button to remove it.

 

Q3. What should I do if none of the troubleshooting methods works to fix the Brother printer offline issue on Mac?

A. If none of the troubleshooting methods works to fix the Brother printer offline issue on Mac, you may need to contact the printer manufacturer’s support for assistance. They can help you diagnose the problem and provide further solutions to fix the issue.

 

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