There is nothing more convenient than having a wireless printer. One of the best Wi-Fi printers you can opt for is an HP Envy 4500 series printer. This all-in-one printer lets users print, copy, and scan their documents with ease. However, there are times when users may face technical trouble with the device. One of the most common problems faced by 8 users is the HP 4500 printer offline error. When this error appears, users are unable to take the printout of the documents. If you are also having trouble due to the HP 4500 printer offline error, this guide can help you to fix the problem.
Here, you can find the easy troubleshooting steps to fix the HP Envy 4500 printer offline error.
What are the common reasons for HP 4500 printer offline error?
Before you proceed further and fix HP 4500 printer offline errors, it is crucial for you to know the underlying causes and understand them. There could be numerous reasons due to which the error message appears and stops you from printing the documents.
- Outdated device.
- Weak Wi-Fi signal.
- Firewall or antivirus software.
- Printer software error.
- Outdated printer firmware.
Solution HP 4500 printer offline problem step by Step
Now that you know the possible reasons behind the HP printer offline error, you can proceed next with the following troubleshooting steps to fix the problem.
Restart your computer and printer
The first and foremost thing you need to do to fix the HP 4500 printer offline error is to restart your computer and printer. For this, you need to press the power button on the device and shut it down. After a few seconds, turn on both devices again. In case your system needs an update, it will show you an option ‘ update and restart’, click on it to proceed further.
Reset the router
Another solution you can try to fix the HP printer offline error is to reset the router. This will help you to fix the four Wi-Fi connectivity issues. To reset the router, you can simply press the reset button on your device, and let the device reset. After that, connect the device to your printer on the computer again to continue printing the documents.
Disable antivirus on Firewall software
Sometimes the antivirus and Firewall installed on the system block the network communication due to which the device shows HP 4500 printer offline error. You can disable the antivirus and Firewall on a temporary basis using the HP print and scan doctor tool to fix the issue. From the network section, select HP print and scan doctor tools, and choose the option to troubleshoot the firewall.
Update the printer firmware
The outdated printer firmware is another most common reason due to which the printer appears offline. HP keeps releasing the printer firmware updates from time to time that can help you to resolve the HP 4500 printer offline error. To upgrade the printer firmware, you can simply look for the printer update feature. Once the printer firmware is up to date, you can print the test page to make sure that everything is working fine.
Re-install printer software
Re-installing the printer software can help you to fix the HP 4500 printer offline error on your device. On your device, go to the programs and features section. Here you have to find the HP software from the result list and uninstall it. After completing the uninstallation process, restart your computer.
Now, you can reinstall the HP printer software by using the installation disc you got with the device. Or, you can visit the HP official website to complete the installation process.
Clean the print queue
Sometimes, the print queue is up with multiple printing requests that cause the HP 4500 printer offline error. To prevent the issue, it is recommended to clear the print queue.
- To clear the print queue, go to the settings.
- Search for the printer.
- Click on the open queue.
- Review the documents that are on the waiting list.
- From here clear the print queue, except for those who you want to print immediately.
- Once you are done with the process, continue to print the documents as usual.
We hope that these above steps will help you to troubleshoot HP 4500 printer offline errors on your device. It is recommended to check the power and cable connection and make sure that everything is properly connected. You can also reset the printing environment to continue printing the documents without trouble. Once you reset the router, you need to connect it to the printer again for printing documents wirelessly. Also, do not forget to set your printer as the default printing device. Although the steps above will help you to fix the problem immediately if you are still facing the same trouble, do not hesitate to contact the HP support team for expert help. The professionals are available around the clock to provide you with the best guidance to resolve printer-related queries immediately.